Exercising Authority
The role of a leader is to ensure that
everyone understand instructions and carries them out effectively. Since it is
rare for everything to go according to plan, put into place reporting systems
that enable you to deal with any deviations swiftly.
Giving
Instructions
The method of giving instruction matters
far less than the quality of their content. If decision has been reached in
concert with the team, the leader has no need to win acceptance. But having to
say “this is an order” is a sign of malfunction on one side or the other.
Before you issue instructions, be absolutily clear in your mind what your
requirements are. This will be reflected in your tone of voice and body language
and will reinforce your message. Ask people if they have any reservations about
what you have asked of them, so that problems can be cleared up at the outset.
Managing By
Exception
Leaders often spend too much time double
checking everything to ensure conformation with instructions and procedures.
The better approach is to manage by exception, which involve concentrating on
what is going awry rather than what in not. You should not expect to hear about
actions that proceeds as planed, but staff or delegates should inform you
immediately if there is a serious deviation from plan. For example, if a sales
executive is asked to handle key accounts, and sales targets and profit margins
are being missed, he or she must report the problem to you at once.
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